Delete Your Account

In the app

1. Open Tapemoon on your iPhone or Android phone and sign in.
2. Go to the Account tab.
3. Tap Delete Account and confirm.

The account is deleted straight away and every device is signed out.

By email

If you no longer have the app, email support@tapemoon.com from the address you signed in with and ask us to delete your account. We delete it within 30 days.

What is deleted

• Your name, email address and sign-in links to Google or Apple.
• Your songs, lyrics, storyboards, reference photos and videos, including any you shared on Explore.

What is kept

• Order, credit and job records, without your name, email, songs or videos, for accounting, tax and fraud checks.
• A one-way hash of your Google or Apple account ID, email and recent sign-in IP addresses, so the free sign-up credits can't be claimed again.
• Content moderation records (which can include text you submitted), support emails and server logs, for the periods set out in the privacy policy.

Any credits left on the account are forfeited and can't be restored or refunded. See the privacy policy for how long each kind of data is kept.